Posts Categorized / Uncategorized
Data Centers
We guarantee that our data centers will have power and functioning HVAC 100% of the time in any given month, excluding scheduled maintenance. Your servers will never be shut down due to loss of power or overheating problems.
Power System Overview
- Our UPS systems are N+1 configured, with instantaneous failover if the primary UPS fails.
- Should there be a power outage, our Uninterruptible Power Supplies (UPS) are designed to run without any interruption.
- If extended power outagage occurs, our standby generators will run indefinitely.
Environmental Controls
- Every data center’s HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant.
- Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.
- All essential equipment is tied into an alarm system.
- We have 24×7 on-site engineers and planned preventative maintenance.
Physical Security
- Card access controls at all secure access points
- Complete interior and exterior surveillance cameras are monitoring the perimeter
- 24/7 monitoring by dedicated security teams
100% Uptime SLA
Network. We guarantee that the public and private networks at our data centers will be available 100% of the time in any given month, excluding scheduled maintenance.
Infrastructure. We guarantee that our data centers will have power and functioning HVAC, 100% of the time in any given month, excluding scheduled maintenance. Your servers will never be shut down due to loss of power or overheating problems.
Hardware. We guarantee that any failed hardware and server components located within our data centers will be replaced within two (2) hours of failure identification.
Credits. To file a request for SLA credit, customers must contact [email protected] within one (1) week of the incident, and include all applicable details about the downtime. Customers will be credited 5% of their monthly account fee for every half hour of sustained downtime, up to 100% of their monthly account fee for the affected server(s).
Fully Managed Support
If it’s on your server, we manage it.
Our fully managed services include software installation, proactive monitoring, automated backups, performance optimization, troubleshooting, and virtualization. Best of all, there are no extra charges and no surprises.
Free server migrations!
Don’t be intimidated by the time consuming ordeal of migrating your website to a new server configuration. Our server experts handle the entire migration process for you.
Experts at scaling high traffic websites.
We have over 10 years of experience successfully managing some of the Alexa Top 50 websites that have a half a petabyte of storage, growing at 1 TB a day.