All services provided by SimpleBest Servers (“SimpleBest Servers”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless SimpleBest Servers from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to SimpleBest Servers’ servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
– Unsolicited Mail (Spamming)
– Distributing illegal copies of copyrighted software or Warez
– Violations of copyrights, trademarks or U.S laws
– Selling and/or distributing illegal contraband
– Anything related to IRC
– Hacking Tools and/or programs
– File Sharing, Image Galleries, Image Hosting, and/or Storage sites
– Escrow sites
– Investment sites
– AutoSurf sites
– Banking sites
– Lottery sites
Violations of any of the above will result in immediate account suspension or termination.
All accounts that exceed bandwidth usage will be automatically suspended, it is up to the service owner to work with SimpleBest Servers on a solution.
We backup all Web and Reseller Hosting accounts once per day. Web or Reseller Hosting accounts that are larger than 5GB do not get backed up. We do not create backups for any other type of hosting, except for Managed VPS customers, who have backup space as standard. It’s advised that you make your own off-site/local backups, whether you have backup space from us or not.
Free Data Migration / Account Transfer
We provide a free data migration/transfer service for all Web and Reseller Hosting accounts. You can request us to migrate your data over from your old hosting provider at any time, however, there is one restriction to this: Your old hosting provider must be running cPanel. If you’re unsure what control panel is being used, please contact us and we can figure this out.
Any attempt to undermine or cause harm to a server or customer of SimpleBest Servers is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend any service(s), at our sole discretion.
VPS CPU Usage
We operate a fair-share CPU policy. CPU is not dedicated to any one VPS on a host machine, and as such, you are asked to moderate your usage and consider other people who are sharing the same hardware as you. We do not allow any other form of CPU intensive application such as Bitcoin Mining which can utilize a large amount of CPU. Our Management Team reserve the right to suspend any VPS’ that we believe are using excessive CPU. Game servers are acceptable assuming they do not utilize too much CPU.
All invoicing, including Suspensions is fully automatic. Terminations are all processed manually by a member of our team to ensure that no mistakes have been made.
This article highlights how we handle the billing process, please familiarize yourself with it. If you feel you will not be able to pay an invoice on time, or if you have any questions or concerns, please let us know and we’ll be happy to help.
– 10 days before your service/product is due, your invoice will be generated.
– 2 days before your service/product is due, you will receive an invoice reminder email.
– 2 days after your service/product is due, you will receive an invoice overdue email.
– 3 days after your service/product is due, it will be automatically suspended if no payment is made.
Your service could then be terminated at any time after the 3 day period.
We offer a 60 day money back guarantee on all of our services. Managed VPS Customers with cPanel are eligible for refunds, minus the cost of a cPanel license which is billed at $13 monthly. Refunds will not be issued for those who violate our terms of service. License purchases and Domains are non-refundable. Refunds are available for your first purchase only.
A number of security measures exist in our hosting infrastructure and customer portal to prevent security breaches however you are responsible for securing your own account by means of using strong passwords, trusted email providers and so on. Customers will be notified via email of any global security issues affecting multiple customers.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
SimpleBest Servers shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from SimpleBest Servers’ servers going off-line or being unavailable for any reason whatsoever. Furthermore, SimpleBest Servers shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of SimpleBest Servers’ servers. All damages shall be limited to the immediate termination of service.
Violations of any of our policies should be referred to the abuse contact on our Contact Us page. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
SimpleBest Servers cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by SimpleBest Servers are resold. Thus, certain equipment, routing, software and programming used by SimpleBest Servers are not directly owned or written by SimpleBest Servers. Moreover, SimpleBest Servers holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as SimpleBest Servers sees fit.
By activating your account with SimpleBest Servers, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept everything covered in this document. If you sign up for an account and fail to comply with these terms, no refunds will be given.
Server Uptime Guarantee
We guarantee uptime of at least 100% in any given month though on average we achieve at least 100% uptime every month. Our network and servers are monitored continuously, and are rarely offline and/or unavailable except for scheduled maintenance or network outages that may be beyond our control. Account credit will be issued based on management approval for uptime below 100%, which can be requested by opening a support ticket.